High turnover of staff is costly. It burns through company resources and the "invisible costs" incurred in training, enculturing, getting up to speed and introducing a new employee to customers, all adds up.
In fact, for a salary role of $40,000 a year, the average cost to business is between $20,000 - $30,000 in the first 6 months alone. That's why finding and maintaining a dedicated team is crucial to your business. Here's how you can do that.
1. The right stuff
It's important to employ the right people. Take a careful look at every CV, and ask good questions, such as:
- Where would you like to be in 5 years' time?
- Tell me about a time when you dealt with a customer complaint?
- Tell me about a time you had conflict with a team member?
- What does you're ideal day look like?
2. Room to grow
Look for people who are willing to grow at this stage of their career. Don't underestimate a candidate's ability to fit in with you and your current team culture. They may be highly skilled, but if they're not a good fit for you and your team, it can throw everyone's game off. You can determine this by:
- Experience: do they have the work and life experience needed to excel at this job, and will there be any ongoing training costs?
- Job content: will they be doing something they enjoy within this role? Does the role utilise their strengths?
- Personality for the role: Just because a person seems like the right fit for your company, doesn't mean they are the right fit for the job you have open. Ask good questions to see if the candidate is up for the task at hand.
3. Background research
Regardless of whether the person performs well or not in the interview process, be sure to get outside perspectives. You can do this by checking with references, and asking them questions like:
- What was your relationship with the candidate?
- Can you describe the candidate's work performance?
- What are the candidate's strengths and weaknesses?
- Why did the candidate leave the position?
- Would you employ them again?